Charge a fee for no-shows and late cancellations

No-show protection needs online payments connected first: see Take payments online. Only the owner can set it up.

Turn it on

1. 1Go to Settings → Online payments.
2. 2Under No-show protection, tick Ask for a card when clients book online.
3. 3Choose the Fee: a % of the price or a fixed amount, and the Amount.
4. 4Set Late cancellation: a cancellation less than this many hours before counts as late.
5. 5Press Save. Then write your policy under Settings → Booking rules, so clients read it before they agree.

Clients booking online then save a card on Stripe's secure page. Nothing is charged, and Eyroxis never sees the card number.

Charge the fee

1. 1After a no-show (or a cancellation inside your late cancellation hours), open the appointment.
2. 2The fee is filled in. Change it if you like (it can't be more than the booking's price).
3. 3Press Charge the card.

Charging is never automatic: you decide each time. It needs Refunds access. There are two different hour settings: Late cancellation here decides when a fee can apply, and Up to in Booking rules decides when clients can still change or cancel online.