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Bookings and calendar

Set your booking rules

Choose how much notice clients must give, how far ahead they can book, and whether they can change or cancel online.

Booking rules decide what clients can do on your booking page. They don't limit you or your team: you can always book from the calendar.

  1. Go to Settings → Booking rules.
  2. Under When clients can book, choose the Notice needed (the latest they can book before a time) and How far ahead (the furthest day they can book).
  3. Tick Email me when a client books online if you'd like an email for each new online booking.
  4. Tick Let clients change or cancel online so their emails include a Change or cancel link. In Up to, set how many hours before the appointment they can do it (0 means any time).
  5. Write your Cancellation & no-show policy if you have one. Clients must tick that they agree when booking online, and it's in their confirmation email.
  6. Press Save.

Need to ask clients something when they book, like whether they've had a patch test? Add it under Catalogue → Booking questions.

Still stuck?

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