Set up reminders and change email wording

Clients get a confirmation email when they're booked in, and reminders before their appointment. Emails are free.

Choose when reminders go

1. 1Go to Settings → Reminders and messages.
2. 2Under Reminders, choose up to three times, for example 3 days before and 24 hours before. Choose Off for any you don't want.
3. 3Make sure Email is ticked for each one.
4. 4Press Save.

Change the wording

1. 1Go to Settings → Message wording.
2. 2Find the message, like Booking confirmation or Appointment reminder (email).
3. 3Type your own Subject and Opening message. You can use {first_name}, {business} and {service}. Leave a box empty to keep our wording.
4. 4Press Save wording.

The appointment details and links are always added, so you only need to write the friendly part. A client says they didn't get an email? Check Marketing → Sent messages, which lists every message with Sent, Not sent or Failed.