Get ratings and Google reviews after visits

Ratings need the Forms and reviews and Marketing apps (Settings → Apps).

1. 1Go to Marketing → Emails and campaigns and turn on Ask how their visit was.
2. 2Paste your Google review link if you'd like clients to leave a Google review too.
3. 3Press Save automatic emails.

About an hour after a checked-out visit ends, the client is emailed asking how it was. They tap 1 to 5 stars and can add a comment. If you added a Google link, they're then invited to review you on Google.

See your ratings

Marketing → Reviews shows your average, every rating and comment, and ratings for each team member. Tap a star row to see only those ratings. Once you have 3 or more ratings, your booking page shows your stars and latest comments (first names only).

Only checked-out visits get the email, and each visit gets one. You can change the email's wording in Settings → Message wording (How was your visit?).