Refund a sale or undo a checkout

Find the sale in Sales → Sales history and open it.

Refund a sale

1. 1Open Refund this sale.
2. 2Type the Amount (up to what's left to refund).
3. 3Choose how you'll Give the money back by: card, cash, another method, or back onto a gift card.
4. 4If products are coming back, set how many to Put back in stock.
5. 5Add a Reason if you like, then press Record refund.

Undo a checkout

For a checkout done by mistake, or a visit paid in advance that won't go ahead. It refunds the sale the way it was paid, puts products and package sessions back, and makes the appointment upcoming again so you can move or cancel it.

1. 1Open Undo checkout.
2. 2Tick Yes, undo this checkout.
3. 3Press Undo checkout.

Eyroxis records the refund. Give the money back on your card machine or from the till as usual. Refunds need Refunds access: see Choose what managers and staff can do.